Privacy Policy
This privacy policy (“Policy”) relates to the manner in which MAZE EVENTS AND EXHIBIT SOLUTIONS PRIVATE LIMITED (“we”, “us”, “our”) uses, handles, and processes the data you provide in connection with using the products or services we offer. By using this website or availing goods or services offered by us, you agree to the terms and conditions of this Policy and consent to our use, storage, disclosure, and transfer of your information or data as described herein. We are committed to ensuring that your privacy is protected in accordance with applicable laws and regulations. We urge you to acquaint yourself with this Policy to understand how your data is being handled by us. MAZE EVENTS AND EXHIBIT SOLUTIONS PRIVATE LIMITED may change this Policy periodically, so we recommend checking this page for the latest version to stay updated.
We may collect information from you, including your name, contact information such as your address and email address, demographic details, preferences or interests, personal data, or any other information relevant or required for providing goods or services to you. The meaning of personal data will be as defined under relevant Indian laws. As required under applicable Indian laws, we will not store any credit card, debit card, or similar card data. All data or information collected from you will strictly comply with applicable laws and guidelines.
The data we collect is used to provide you with goods or services and may be utilized for purposes such as internal record keeping, improving our products or services, providing updates about our offerings, and communicating necessary information to you. Additionally, this data may also be used for internal training and quality assurance purposes.
We may share your information with third parties, including our service providers, to facilitate the provision of goods or services, fulfill orders, or for other business-related purposes. This information may also be shared with our group companies where relevant, auditors or advisors to the extent required for their services, or with governmental bodies, regulatory authorities, or law enforcement agencies pursuant to our legal obligations or compliance requirements.
We use “cookies” to collect information and better understand customer behavior. Cookies are small data files placed on your device, and you can configure your browser to refuse cookies or notify you when cookies are being sent. However, if you do not accept cookies, you may not be able to use our goods or services to their full extent. We do not control the use of cookies by third parties, as they operate under their own privacy policies that determine how they utilize such information.
You have certain rights regarding your data. You may review the information provided to us and request corrections or amendments where feasible, though we are not responsible for verifying the authenticity of the information provided. You may also choose not to provide certain data or withdraw your consent at any time by notifying us in writing at finance@mazeevents.in. Please note that withdrawal of consent may impact our ability to provide you with our goods or services. These rights are subject to compliance with applicable laws.
We will retain your information for as long as we are providing goods or services to you. In certain cases, as permitted under applicable laws, we may retain your data even after you terminate the business relationship with us. However, we will process such data in compliance with this Policy and relevant laws.
We are committed to using commercially reasonable and legally required precautions to preserve the integrity and security of your data. For any queries, questions, or grievances regarding this Policy, you may contact us using the contact information provided on our website.
Cancellation & Refund Policy
MAZE EVENTS AND EXHIBIT SOLUTIONS PRIVATE LIMITED believes in helping its customers as far as possible and, therefore, has a liberal cancellation policy.
Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have already been communicated to the vendors/merchants and they have initiated the process of shipping them.
MAZE EVENTS AND EXHIBIT SOLUTIONS PRIVATE LIMITED does not accept cancellation requests for perishable items such as flowers, eatables, etc. However, a refund or replacement can be made if the customer establishes that the quality of the product delivered is not satisfactory.
In the case of receipt of damaged or defective items, the issue must be reported to our Customer Service team. Such requests will only be entertained once the merchant has checked and verified the complaint at their end. This should be reported within 7 days of receiving the products.
If you feel that the product received is not as shown on the website or does not meet your expectations, you must bring this to the notice of our Customer Service team within 7 days of receiving the product. The team will review your complaint and take an appropriate decision based on the findings.
For complaints regarding products that come with a warranty from the manufacturer, the issue must be referred directly to the manufacturer.
In case any refund is approved by MAZE EVENTS AND EXHIBIT SOLUTIONS PRIVATE LIMITED, it will take 1-2 days for the refund to be processed and credited to the end customer.
